FAQs

1. How long does delivery take?

Orders are typically delivered within 7 to 20 business days after dispatch. Delivery times may vary depending on your location, customs procedures and courier operations.

Once your order has been shipped, you will receive a tracking number to monitor its progress.

2. Are the watches original branded products?

No.

The watches offered by SOLLVIAN are independently manufactured timepieces inspired by some of the world's most iconic luxury watch designs.

They are not original products from the brands that inspire their design and are sold exclusively under the SOLLVIAN brand. For more information, please refer to our Product Policy.

3. How much does shipping cost?

Shipping costs are calculated automatically during checkout based on:

  • Delivery destination
  • Package weight
  • Selected shipping method
  • Any active shipping promotions

The final shipping cost will always be displayed before payment is completed.

4. Can I return or exchange a product?

Yes.

We accept eligible returns and exchanges within 14 calendar days from the date your order is delivered, provided the product:

  • Has not been used
  • Remains in its original condition
  • Includes its original packaging and accessories

Please refer to our Refund Policy for complete details.

5. What should I do if I receive a defective product?

If you believe your watch has a manufacturing defect, please contact our Customer Support team as soon as possible.

📧 support@sollvian.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos and/or videos showing the defect

Our quality team will carefully review your request.

6. How do I submit a warranty claim?

SOLLVIAN provides a 90-day limited warranty covering manufacturing defects.

To begin a warranty claim, email:

📧 support@sollvian.com

Please provide:

  • Your order number
  • A detailed description of the issue
  • Photos or videos showing the defect

Warranty requests are generally reviewed within 5 business days after all required information has been received.

7. Can I change my delivery address after placing an order?

Yes, but only within the first 24 hours after your order is placed.

After this period, your order may already be in processing or prepared for shipment, making address changes impossible.

8. Can I cancel my order?

Orders may be cancelled within 24 hours of purchase.

Once processing has begun, cancellation may no longer be possible, as the order is already being prepared for dispatch.

9. Which payment methods do you accept?

We accept all major credit and debit cards, along with other secure payment methods available at checkout.

All payments are processed through encrypted and trusted payment providers to ensure maximum security.

10. Is my personal information secure?

Absolutely.

Protecting your privacy is a priority at SOLLVIAN. Customer information is handled securely and in accordance with applicable data protection laws.

For additional information, please review our Privacy Policy.

11. What should I do if my order hasn't arrived?

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

📧 support@sollvian.com

We will investigate the shipment with the courier and provide you with an update as quickly as possible.

Still Need Assistance?

Our Customer Support team is always happy to help with any questions regarding your order, products or shopping experience.

📧 support@sollvian.com

SOLLVIAN
Curated Swiss Timepieces
Crafted to Endure.