Shipping and Delivery Policy

1. Order Processing & International Shipping

International Fulfilment

SOLLVIAN operates using a carefully managed international fulfilment network. Products are shipped directly from selected global partners, allowing us to offer an exclusive collection of luxury-inspired timepieces while maintaining competitive pricing.

Processing Time

Orders are generally processed within 2 to 5 business days after payment has been successfully confirmed.

During holidays, promotional events or periods of exceptionally high demand, processing times may be slightly extended.

Estimated Delivery Time

After dispatch, estimated delivery times are:

  • 7–20 business days for most destinations.
  • In exceptional circumstances, deliveries may take up to 40 business days due to customs procedures, courier delays, destination location or other external factors beyond our control.

Possible Delivery Delays

Delivery schedules may be affected by circumstances including, but not limited to:

  • Customs inspections
  • Severe weather conditions
  • Courier or logistics disruptions
  • Public holidays
  • Incorrect or incomplete shipping information

2. Shipping Costs

Shipping costs are calculated during checkout and may vary depending on:

  • Package weight and dimensions
  • Delivery destination
  • Selected shipping service (Standard or Express, where available)

From time to time, SOLLVIAN may offer Complimentary Shipping or promotional free delivery on selected orders. Any applicable offer will be clearly displayed before checkout.

3. Order Tracking

Every SOLLVIAN order includes a tracking number.

Once your order has been dispatched, tracking details will be sent to your registered email address.

Please allow 2 to 5 business days for tracking information to become active within the courier's system.

4. Taxes, VAT & Customs Duties

As some products are shipped internationally, your order may be subject to:

  • Import duties
  • VAT or local sales taxes
  • Customs clearance or handling fees

These charges are not included in the product price or shipping cost and remain the sole responsibility of the customer in accordance with the regulations of the destination country.

SOLLVIAN has no control over these charges and cannot estimate or guarantee their amount.

5. Incorrect Shipping Information & Unclaimed Parcels

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a parcel is returned because of:

  • An incorrect or incomplete delivery address
  • Failure to collect the parcel within the courier's holding period

the customer will be responsible for any additional reshipping costs.

Original shipping charges are non-refundable in these circumstances.

6. Damaged or Lost Shipments

Damaged Deliveries

If your parcel arrives visibly damaged, we recommend that you:

  • Refuse delivery whenever possible.
  • Contact our Customer Support team immediately.
  • Provide clear photographs of both the parcel and the product.

Lost Shipments

If a shipment is officially confirmed as lost by the courier, SOLLVIAN will offer one of the following solutions:

  • A full refund, or
  • A replacement shipment at no additional cost.

7. Contact

If you have any questions regarding this Shipping & Delivery Policy or your order, please contact our Customer Support team:

📧 support@sollvian.com

SOLLVIAN
Curated Swiss Timepieces
Crafted to Endure.