Warranty Policy

1. Warranty Coverage

This limited warranty applies exclusively to manufacturing defects that affect the normal operation of the product.

The warranty does not cover damage resulting from improper use or external factors, including, but not limited to:

Drops, impacts, scratches or accidental damage
Exposure to chemicals, solvents or corrosive substances
Water damage on watches that are not designed for water resistance
Normal wear resulting from everyday use
Improper handling, misuse or negligence

2. Submitting a Warranty Claim

To request warranty assistance, please contact our Customer Support team at:

📧 support@sollvian.com

Please include the following information:

Your order number
A detailed description of the issue
Clear photographs and/or videos showing the defect

Our quality team will carefully review your request and may request additional information if necessary.

Customers will be notified of the approval or rejection of the warranty claim within 5 business days after all required information has been received.

3. Warranty Exclusions

This warranty will be considered void under any of the following circumstances:

Evidence of misuse, impact, accidental damage or improper handling
Defects resulting from normal wear, including scratches, stains, fading or discolouration
The product has been opened, modified, adjusted or repaired by any third party not authorised by SOLLVIAN

4. Approved Warranty Claims

If a warranty claim is approved, SOLLVIAN may, at its sole discretion, provide one of the following solutions:

Product Replacement

The defective watch may be replaced with the same model or, if unavailable, with a comparable product of equal value.

Repair

Where appropriate, the product may be repaired at no additional cost to the customer.

SOLLVIAN reserves the right to determine the most appropriate solution based on the nature of the defect and product availability.

5. Shipping Costs

Shipping for Inspection

The customer is responsible for the shipping costs associated with sending the product to SOLLVIAN or its designated inspection partner for evaluation.

Return Shipping

If the warranty claim is approved, SOLLVIAN will cover the shipping costs associated with returning the repaired or replacement product to the customer.

6. Consumer Rights

This Warranty Policy is provided in addition to, and does not affect, any statutory consumer rights applicable under the laws of the customer's country of residence.

7. Contact

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact our Customer Support team: